Agency Policies

“In wisdom gathered over time I have found that every experience is a form of exploration.”
― Ansel Adams

For Direct Customers

There are so many adventures waiting for you in the Amazon jungles of EcuadorAt time of reservation, 30% of the total cost is due once the trip and cost have been approved by both parties. Full amount may also be paid at this time. The remaining balance is due upon arrival/check-in. This applies to any of the seasons and guarantees the trip.

For Travel Agencies

Amazon Travel requires full payment of the tour at the time of reservation once the trip and cost have been approved by both Amazon Travel and the Travel Agency. This applies to any of the seasons and guarantees the blocking of the trip.

Reservations will be guaranteed with within the down payment for Direct Customer or full payment for Travel Agencies. We accept electronic money transfers, bank deposits, and all major credit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

For credit cards payments:

Once your tour and price have been confirmed, you will receive a confirmation e-mail containing your tour details and a link to a secure credit card payment form. Thirty percent (30%) is due at this time. We use a third party payment processing company called Tab to securely handle all transactions. There is a 2.9% processing fee.

Bank information for deposit or electronic Transfer:

Banco Pichincha
Savings Account No. 3961301600
Account Holder: Juank Kukush Patricio

Banco Internacional
Savings Account No. 6500620013
Account Holder: Amazon Travel Tourist Operator CIA. LTDA

Payment can be made by sending a scanned copy or clear photo of the deposit slip to [email protected] or WhatsApp at (+593) 0991041745 along with the follow information:

• Company Name or Individual holder of the reservation
• Names of those in party
• NIT or identity card
• city of issue of the document
• residence address
• telephone number
• E-mail

After verifying the information, our sales staff will book the reservation.

For reservations during High Season, fifteen (15) business days are required to allow for payment processing after the final quote is agreed upon.
For reservations during Low Season, five (5) business days are required to allow for payment processing after the final quote is agreed upon.

All confirmed reservation with our office, for both Travel Agencies or Direct Customers, will be sent an e-mail containing the trip description, total cost with the down payment reflected, and a copy of our company policy in regards to cancellation, no show, date changes, etc.

Deadline for cancelling a reservation are as follows:

If payment is made and the customer, due to outside circumstances, cannot make the trip, the reservation can be postponed, without penalty charges, and can be rescheduled at a later date. No changes can be made to the original reservation upon rescheduling.
Deadlines for cancellation with refund: One (1) week prior to the date of your tour

Last Minute Cancelations

Full payments or deposits will not be reimbursed for last minute cancellations by either direct customers or travel agencies.

No Show

In the event of a No-Show by either a Direct Customer or Travel Agency, no refund shall be given.

In case of fortuitous events or Acts of God, management will assess the situation and decide upon a course of action. If a reimbursement or discount is agreed upon, the amount will return within the time specified by management. The Direct Customer or Travel Agency is responsible for all/any banks charge that may apply to the transaction.

The process for refunding a deposit is as follows:
In the event of a refund, the Direct Customer or Travel Agency is responsible for covering any bank charges. 10% of the total payment will be withheld to cover this cost.

The Customer or Travel Agency must submit a written request for a refund along with the reason(s) for the reservation cancellation. Please specify the account number to which the money shall be refunded and the name under which the reservation was made.
Please allow 5 to 8 business days to process the refund request.

If the cancellation of the reserve corresponds to an event, it will be done according to the specifications and conditions agreed by both parties in the contract.

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